A recently identified issue impacting battery life for some PowerView® products was communicated in the Newsroom on May 20, 2021. You can view the article here.
It’s important to note that this issue only exists in a limited number of motors in the field. The potentially impacted products were fabricated between March 17 and May 18, 2021.
Based on our records, you may have received an order with impacted products:
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Alustra® Woven Textures® Roman Shades
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Applause® Honeycomb Shades
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Design Studio™ Roman Shades
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Duette® Honeycomb Shades
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Duette® SkyLift™ Honeycomb Shades
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Pirouette® Window Shadings
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Provenance® Woven Woods Shades
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Solera® Soft Shades
We strongly recommend verifying that the motors in these products are not impacted by this issue prior to installation whenever possible. To identify if a motor contains this defect, consult the following criteria:
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Fabricated between March 17 and May 18, 2021
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The product type is listed above
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Battery power is completely drained in 2-7 days (after installation)
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The date code on the physical motor assembly is in the 2110 - 2119 range
a. Please see an example of the date code label pictured below
If you identify a defective motor, please contact Customer Support by creating a support case in The Link or by emailing Support@Hunterdouglas.com. We’re eager to assist by providing replacement motors or arranging a repair. Due to the currently limited inventory of replacement motors, verification of this issue is necessary before motor replacement, either through positively identifying the date code on the physical motor or for products already installed, looking for the obvious symptoms of battery drainage within a week of use.
More information on this issue, including specific orders which may be impacted, will be shared early next week, along with detailed instructions to remediate the issue for affected products. Should you have any questions or concerns, please contact Customer Support.
We sincerely apologize for the inconvenience this causes, and we appreciate your ongoing business and support.
