To Our Valued Partners,

As you know, the rapidly rising costs of raw materials and shipping due to increased demand have become a significant challenge across all industries, including our own. At Hunter Douglas, we have primarily absorbed the financial impacts until now and have the following important updates to share.

Retail Price Change
Effective August 24, 2021, we will implement a price increase on many product categories. Please see the attached summary of changes which will also be available to view from our Reference Guide this week. New pricing grids will be added to the Reference Guide (online and app versions) on August 24, 2021.

 

PowerView® Hub Order Fulfillment
Due to high demand and ongoing supply chain challenges, the current Hub inventory is extremely limited, and we anticipate being out of stock this week. Beginning July 1, 2021, PowerView Hubs will start to ship separately from our Salt Lake City plant. This is to avoid your entire order being placed on hold. We assure you we are doing everything possible to source the necessary parts.

 

PowerView® Accessories
You asked, and we listened! By popular request, coming in early July, you’ll be able to add the Rechargeable Battery Retrofit Kit to your product orders in DirectConnect®. This option was previously only available to order as a separate Parts order.

 

Damaged Shipments
If you notice that part of your shipment is damaged, report this immediately by creating a case in The Link for Hunter Douglas Customer Support, including a picture or video. To expedite your case, please include details of tracking number(s) received, ship-to address, order number(s), and whether or not the delivery was signed for. If not possible at the time of delivery, then notify Hunter Douglas (within 48 hours) if the damage was concealed within the boxes. Read more in this Knowledge Article in The Link: How do I handle damaged deliveries? 

Thank you for your business, support, and patience in these extraordinary times. Our Terms & Conditions can be found anytime at the bottom of pages in The Link and will be updated shortly to reflect these changes.

Kind regards,