Dear Four Hands Customer,

We are writing to provide you with some positive updates on your Four Hands customer experience and on the ever-changing tariff landscape.

System Restoration Update
First, we are pleased to share that we have made significant progress on the issues affecting our system upgrade. Beginning today, we have restored estimated product availability dates in your post-purchase experience. After placing an order, you will now be able to track when the item is expected to arrive at our warehouse in your “Order Status and History” dashboard on FourHands.com . You will continue to receive email updates when your order is released to the warehouse for processing and once it has shipped with your tracking information.

Additionally, our warehouse has returned to normal shipping times. Orders are expected to ship within 5–7 days from the order date for in-stock items or from when the products are received at our warehouse for backlogged items.

Tariff and Pricing Update
As you are aware, the dynamic challenges of global tariffs have continued to mount since our last communication on this topic. Between Au‌gust 7 and Oc‌tober 14, 2025, several new tariffs have been enacted at both the country and product levels. These include additional reciprocal tariffs on several countries and the latest proclamation under the Trade Expansion Act of 1962 (Section 232), which impacts upholstered wood furniture, kitchen cabinets, and vanities. In addition, our U.S.-based manufacturing partners are experiencing rising costs due to tariffs on the materials they import.

Our merchandising and sourcing teams have been working tirelessly with each of our manufacturers at the product level to minimize the impact of these tariffs on you. After a thorough review of our costing, we will be implementing a pricing adjustment following High Point Market, beginning No‌vember 1, 2025. New Fall introductions have been priced with these tariffs in mind and will not see additional increases. We have kept this adjustment as minimal as possible.

Please be assured that we will not reprice any backlogged items. Orders placed before the adjustment date will be honored at the original purchase price.

Thank you for weathering this challenging time with us. We will continue working to restore normal business operations and keep you apprised of any additional changes to the tariff landscape.

Sincerely,