Beginning Monday, Jan. 26, our HDIS installation partners will leverage new tools to better manage and track work orders and enable us to keep improving our service to you.
A few important things to know:
- You can continue to place HDIS work orders in DirectConnect or eOrders as you do today.
- However, due to system changes, the status of work orders will not be updated in The Link and in DirectConnect/eOrders. We are enabling an alternative way to provide work order updates. In the meantime, HDIS Customer Support is always available to assist you with any questions.
- Some processes may change as we continue to make further enhancements. For example, the DirectConnect measurement import process will not be available (you will continue to receive a PDF of measurements as you do today), as well as some email notifications (e.g. “work order accepted by an installer”). We anticipate closing these gaps in the coming weeks. We appreciate your patience during this time.
We greatly value your business and are committed to supporting you. If you have any questions or would like to discuss the changes in more detail, please do not hesitate to contact us.
Thank you for your understanding and continued support.
HDIS Management
