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Dear Valued Customer,

Due to the recent tariffs imposed on all Steel and Aluminum, Orion is adding an invoice-based tariff surcharge of 10% to all orders effective April 18, 2025. The surcharge will be calculated on the net invoice value before shipping and will be reflected as a line item on all invoices.

We have evaluated every aspect of our supply chain, absorbing costs wherever possible to ensure our customers have access to competitive products made in the USA.  Orion remains committed to navigating tariff uncertainty while continuing our commitment to quality craftsmanship and customer service. We will continue to partner with suppliers, and to search for lower cost raw materials, but will not sacrifice quality for price.

We fully understand the challenges that price increases can create. That’s why we are committed to supporting our customers through this process. As always, our Customer Service Team will assist you in making this surcharge seamless. If you have any questions, you can reach customer service at (877) 476-6278.

Orion greatly appreciates your continued business and support.

Sincerely,
Atul and Sunil

5% tariffs in May. I will add more information as I receive.

New Tariff: What We're Doing Now
(More to Come)

Dear Valued Customer,

As you may have seen in recent news, the U.S. government has announced a new round of tariffs on products imported from almost all countries that will go into effect in early April. These tariffs will directly impact many of the products and components we use to bring you the high-quality products you rely on.

These tariffs will require us to implement price increases on most of our product lines. While we are still evaluating the full impact, we wanted to let you know that we are working quickly and thoughtfully behind the scenes to find solutions that minimize the impact to your business. We will provide specific details, including timing and new pricing, in the coming weeks. Stand by for further communication from us.

Please know that we are well-positioned to navigate this change. We’ve successfully weathered tariff shifts before and will continue to find paths to bring you the products you need at a price that's fair. With our scale, supply chain expertise, and deep commitment to you, we remain a dependable and stable partner for your business. We appreciate your continued partnership.

Best Regards,
Greg Gottlieb, CEO

To Our Valued Customers,

Over the past 107 years, five generations of my family have had the honor and privilege to serve the interior design trade with passion, strength and stability. We have always weathered challenges and obstacles with transparency, and always with a strong belief in partnership and a sharp focus on doing the right thing. We will follow the same path now.

As you are all aware, we are facing recently imposed tariffs on all of our imported products, effective this week. We do source globally from a wide assortment of craftspeople, artisans, small weavers and printers. All of these will be subject to varying percentages of tariffs. Please note that our domestic sources, which are a significant part of our product mix, will not be subject to any tariffs.

As a result of the tariffs, our intention is to fairly allocate the costs across our suppliers, our customers and ourselves. Beginning on May 1st, a tariff surcharge based on country of origin will be added as a separate line item on our invoices. The specifics will be clearly stated on our website. We believe that this degree of transparency and clarity will provide you with the confidence of knowing what your costs will be and what you need to communicate to your clients.

The details of our plan are as follows:

1. We manufacture our furniture in the USA, so there will be no surcharges on Kravet, Lee Jofa, Brunschwig & Fils and Donghia furniture.
2. Beginning May 1st, we will add a tariff surcharge of between 5 and 9 percent to our fabrics, wallcoverings, carpets, and trims depending upon the tariff imposed on us for each country of origin. We structure it this way first, to be most transparent. Second, it allows us the flexibility to adjust the surcharges when and if the tariff percentages change. The current surcharges will be:
   • 5% - United Kingdom, Turkey & Nepal
   • 7% - European Union (including Italy, France, Belgium, etc.) & India
   • 9% - All others (which account for less than 5% of our product)
3. All existing in-house orders will not have an added surcharge.
4. Existing quotes will be honored without tariffs through April 30th
5. We do not expect the tariffs, in any way, to affect our efficient supply chain.

We understand this is a time of volatility and uncertainty. We are doing our best to help alleviate some of this through transparency and the clear plan detailed above. Our sincere hope is that this will provide you with the confidence you deserve to meet the needs of your clients and their projects.

As always, we are here to support you and our beloved industry and are always available for your questions. Please count on us and our entire team.

Sincerely,

Cary Kravet
on behalf of the Kravet family and our entire team

Please be sure that all orders have your name/business name as the sidemark or PO. This assists us in identifying the order should a problem arise. 

Please also be sure to take a look at the vendor list before you login to a brand account. For security reasons we will be changing all passwords on a regular basis. 

Remember when you signed up with My Designer Concierge you received a welcome email. Within that email there are a series of helpful videos you can watch if you have questions.

There is also a FAQ page of the website that touches on some of the most asked questions.

Happy shopping!

Did you know as a My Designer Concierge member you are able to gain access to the Hunter Douglas learning center at no cost? Please email Jill@MyDesignerConcierge.com to get signed up today!

You are also able to attend any Hunter Douglas Premiere's Event at no charge.

Just another perk that comes with your membership!

Please refer to the vendor list on the FAQ page for all changes. When a vendor is added or deleted you will see it here first. We do our best to stay on top of all vendor changes. But our communication to you is only as good as their communication with us. Thank you for your understanding.