• Friday, January 29, 2021 8:45 AM | Jill Ragan Scully (Administrator)
    Shades of Elegance Collection
    • ​Noble Pleat Charcoal - Light Filtering Fabrics - Stack B - Page 82

  • Thursday, January 28, 2021 5:03 PM | Jill Ragan Scully (Administrator)

    Good morning,


    Thank you for being a loyal Norwalk customer. While we strive to manage costs whenever possible and try to minimize any price increases to our customers, we are forced from time to time to react to increases we see in raw materials, transportation and packaging.


    In the past eight months we have seen increases in the following (just to name a few):

    • Foam 8% surcharge with additional increases planned for 2021

    • Wire up 10% (this includes sinuous wire, drop in coils, upholstery springs)

    • Motion mechanisms- 6% on top of the 5.5% we received earlier in 2020

    • Packing materials up 9%


    Effective February 2, 2021...

    • We will be increasing our prices by 3% on all products. We will advise later when new price lists will be in the Customer Center for downloading.

    • With the increases in foam, we need to increase our specialty seat cushion inserts by a flat $5.00 per upholstery piece.

    • We also are seeing an increase on select fabrics (40 inline fabrics, 3 leathers and 11 order-to-order fabrics). We will be sending out code stickers the last week of January. Fifty of the 54 total fabrics are an increase of one code. Click here for list


    As always, we are committed to providing superior custom upholstery, and work to keep high levels of fabrics in stock. We appreciate your business and continued support.

    Scot Kanaly

    Norwalk Furniture, VP Sales


  • Wednesday, January 27, 2021 9:28 AM | Jill Ragan Scully (Administrator)

    Ladies and Gentlemen,

    First, let me thank you for your partnership and your patience. This is a challenging time in so many ways. I hope both professionally and personally, that you will come through this period strong and healthy.

    I would like to give you an update on our business, and what you can expect going forwards.

    Product Development  Our entire team of Designers has been hard at work to keep our product line fresh and exciting. Because we cannot travel freely, the pace of our development is slower, but the quality of our design work is strong.

    Inventory  We always intend to hold a heavy inventory in our distribution centers, so that you don't have to. We want our warehouses to function as your warehouse. Unfortunately, our production has not been able to keep up with our extraordinarily high level of shipping for the past 7 months, so our inventory is much lower than we would like. We do continue to have more product in production than ever before, and we are receiving new inventory into our distribution centers at record levels. Nevertheless, it will likely be summer before our inventory levels are fully back to where we intend them to be. Until then, I would suggest that you focus your purchases on product that is in stock. If you are logged onto our website, you can use the "availability" filter when shopping any category of product.

    Shipping performance  We continue to work overtime and hire new talent in both our Virginia and California distribution centers. Since June, we have achieved an all-time high shipping volume, but this still has not been enough to keep up with orders. Unfortunately, we have also been challenged at times with team members being out for quarantines due to COVID. Our trucking companies have also struggled to deliver as timely as normal. My apologies for those of you we have let down as slow performance is never acceptable to us. Please know that we are doing everything possible to ship you more promptly.

    Inflation  As I'm sure you know, costs in our industry are increasing rapidly now. We are paying as much as double to get containers, the US dollar has weakened making overseas production more expensive, and many material costs are up dramatically. We are absorbing these increases as much as we can, but we must pass along some of these costs in our products. We plan to get specific information to you in early February, with price increases effective later in February.

    Please know that we're committed to meeting your needs. Our effort is stronger than ever, and our factories are producing at their highest levels.

    Thank you for your understanding as we navigate through the challenges we all face.


    Mac Cooper, President

  • Friday, January 22, 2021 4:58 PM | Jill Ragan Scully (Administrator)

    Two new MDC vendors:

    Click on the logos to view the websites. Vendor login, ordering instructions and cost factors coming soon.

  • Wednesday, January 20, 2021 8:39 PM | Jill Ragan Scully (Administrator)

    To learn more about this organization visit this link at

  • Wednesday, January 20, 2021 8:37 PM | Jill Ragan Scully (Administrator)

    To learn more and to read new and archived issues visit this link

  • Wednesday, January 20, 2021 8:36 PM | Jill Ragan Scully (Administrator)

    To learn more, please visit their website at

  • Wednesday, December 30, 2020 10:12 AM | Jill Ragan Scully (Administrator)

    RM Coco announcement!

    We have a special offer good through January 5th at the end of the business day where you can get over 40 of our fan decks many of which are part of our panel program in a compact decorative designer box for just $99.95 a savings of $50. While supplies last.

    Please contact MDC office to order. 

  • Friday, December 18, 2020 5:27 PM | Jill Ragan Scully (Administrator)

    Given the COVID-related surge in eCommerce, there continues to be a shipping industry capacity shortage and we have experienced an unparalleled level of shipping cost increases this year including three in just the last six months. As a result, it is necessary to increase our shipping and handling fees to help offset the significant additional surcharges we've incurred. Beginning 1/18/21, the following will be in effect:


    • Handling Fee - $8.00/unit with a $25 minimum per order; there is no maximum
    • Oversize Freight Charge 90" (previously 96") - $50/unit; $80 minimum per order 


    • Handling Fee - $9.00/unit with a $25 minimum per order; there is no maximum
    • Oversize Freight Charge 90" (previously 96") and over - $50/unit; $80 minimum per order 

    A note on the shift to the new 90" oversize base: surcharges that hit our industry particularly hard relate to boxes that are over 48" and especially boxes over 96". The 90" and greater oversized fee more accurately captures the larger size of the box that includes the protective packaging.

    We will continue to look for ways to reduce packaging, optimize the number of units in a box and negotiate hard to better our rates to reduce shipping costs and minimize the need to increase our fees in the future.  Thank you for your understanding and your support. 

    DirectConnect® (DC) and the Mobile Selling App (MSA) will be updated to reflect these changes. If you have already set up Installation & Freight Charges for your Client Proposals within DC, this will also be updated automatically effective January 18, 2021. If you have not, now is the perfect time to set up both. Taking this easy, extra step will give you the ability to add shipping, handling or other miscellaneous costs to your client quotes automatically.

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